Completing/starting orders and determining location

Based on your feedback in the courier-partner surveys and on the app, we see that you are experiencing location issues on your mobile device when delivering your orders. We want to help you and advise you on what you should do if you are experiencing difficulties in locating your location on your mobile device.

Problems determining the location

The Courier-Partner App wants to know where you are so it can distribute orders to you. If the location settings on your device are broken/delayed, the Wolt Courier Partner App will not be able to find you and give you new tasks or allow you to complete existing ones. If the app encounters location issues, you will receive notifications indicating that it is unable to determine your location.

Solutions to the problem

If you are experiencing these problems, the first thing to do is to make sure you are using the latest version of the app. You can check this by going to the Google play or App store app platforms. If the app is not up-to-date, make sure you do so, as only the latest version of the app will allow you to use all the features of the app.

Try to be on the screen of the courier-partner app as much as possible to avoid GPS disruptions. If you receive a message alerting you to difficulties in locating yourself - return to the app screen immediately, if you are still having trouble starting or completing your order - contact the support team who will respond and help you as soon as possible. The same rule applies if you are too far away from the pick-up/delivery location. If you follow all of the above, we believe you will have a smoother and easier experience. 🚀